Two other companies kept escalating the price. Then he got fed up.

Dan wanted a family space big enough to host Christmas. Two contractors in, he had a price that kept moving and a start date that kept slipping.

Dan Coonin, Oshawa · 2 min 50 · Full transcript below

“You were straightforward, you were frank, and you presented everything to us very matter-of-factly.”

Dan Coonin, Oshawa

Where he started

“We had tried a couple of other companies and they kept escalating the price and putting things off, and finally we got fed up with it. It was very frustrating. It did not go well at all.” That is the most common way a basement project begins in this region, and it is why the quote you get first is so rarely the price you pay.

What changed his mind

“What sold us was that you showed us the 3D design on your computer.” Seeing the finished room before committing removes most of the argument about what was agreed, because there is nothing left to interpret.

What he was afraid of

High cost, and how a contractor would behave once they were inside the house. “You came in and were very professional, and showed us exactly what you were going to do, and it worked out that way.”

The finished room

“It is warm in the winter, lots of light with the new windows you put in for us. When we came down the first time to see the place completed it was amazing. The lighting is very bright, the finishes are excellent.”

The crew

“They were on time. They started work right away as soon as they got here in the morning, and conducted themselves very well.”

Read the full transcript2 min 50

My name is Dan Coonin. We wanted to finish our basement as a family area, mainly because our families are getting larger and we needed a space to host Christmas parties and that kind of thing.

We had tried a couple of other companies and they kept escalating the price and putting things off, and finally we got fed up with it. It was very frustrating. It did not go well at all.

BCR came in right away, and what sold us was that you showed us the 3D design on your computer. That really sold us.

In the process of looking for a builder we were afraid of the high cost, and how they would come in and start things. But you came in and were very professional about it, and showed us exactly what you were going to do, and it worked out that way. You were straightforward, you were frank, and you presented everything to us very matter-of-factly.

Our life down here now is very comfortable. It is warm in the winter, lots of light with the new windows you put in for us. When we came down the first time to see the place completed it was amazing. The lighting is very bright, the finishes are excellent.

The team that came in were professional. They were on time. They started work right away as soon as they got here in the morning and conducted themselves very well. I would recommend BCR Basements anytime.

Dan Coonin, Oshawa · recorded on site after completion