Marie and Vincent downsized from London to Oakville and needed the basement to make the smaller house work. They interviewed four or five companies. They were not easy to impress.
Marie & Vincent Rocco, Oakville · 5 min 02 · Full transcript below
“What convinced me was the moment he said, how much do you want to spend. I realised he was here for us, not for himself.”
Marie & Vincent Rocco, Oakville
What they had already been through
“We have had people that did not keep to schedules. People that promise one thing and do not deliver. One company gave us a quote and it never turned out to be that quote, and we had to argue. We have been through it all.” Between two custom homes and a commercial renovation, they had seen most of the ways a project goes wrong.
The question that decided it
“What convinced me that he was the one was the moment he said, how much do you want to spend. As soon as he said that, I realised he was here for us. He was not here for himself.” That question is the opposite of how most quotes start, and it is the whole difference between designing to a budget and pricing to a wish list.
A hard deadline
They were not moving in until the renovation was finished, so the completion date was not flexible. It was done two days early, which meant they had time to clean the upstairs before moving day.
Seeing the schedule
“The process was very smooth because we could see the schedule every day. You could see when they were going to do the drywall, the electrical, the painting.” Every payment recorded, extras itemised, all payable online.
What it feels like now
“When people come to the house now they say it does not even feel like a house, it feels like a home. We are not here to make an impressive home, we are here to make it feel like a home. And I feel like we have a home.”
Read the full transcript5 min 02
My name is Vincent. We are here in Oakville. I lived in London, Ontario for about 37 years and we decided to move. We bought a smaller home, because real estate in Oakville is so expensive, so we needed the basement.
We interviewed about four to five people. We come from a long line of experience, because we have built two homes with construction companies and we renovated a building for our own business. We have had people who did not keep to schedules. People who promised one thing and did not deliver. One company gave us a quote and it never turned out to be that quote, and we had to argue. We have been through it all.
Then Quacy came in. What convinced me that he was the one was the moment he said, how much do you want to spend. As soon as he said that, I realised he was here for us. He was not here for himself. That meant he wanted to hear from us what we wanted to spend, and then he would tell us if it was possible. We came in with an exact idea of what we wanted, and he was able to deliver that idea.
He gave us a schedule, because we did not move in until after the renovations were done. It had to be complete before the moving date, and he assured us it would be. In fact he was done two days ahead of schedule.
The process was very smooth because we could see the schedule every day. You could see when they were going to do the drywall, the electrical, the painting. Every payment we made was recorded. We always knew where we stood, and if there were any extras he would provide that. We could pay online with a credit card. He made it simple.
When people come to the house now they say it does not even feel like a house, it feels like a home. There is so much of our personalities in it now. We are not here to make an impressive home, we are here to make it feel like a home. And I feel like we have a home.
I would definitely recommend BCR Basements to do my renovations if I ever had to again.
Marie & Vincent Rocco, Oakville · recorded on site after completion
Thinking about the same thing?
Read about basement finishings, or what a basement renovation involves in Oakville. Ninety minutes on site tells you what your basement can support and what it would cost.
Book Your Feasibility AssessmentNot ready? Free 20-minute Planning Call first